MEMS is dedicated to providing the highest level of care in all areas of Emergency Medical Services (EMS). Our standard is to ensure that every patient receives personalized, compassionate and professional care.  Our Motto  “We treat every call as if it were my own family member” is proudly displayed in the hall of our operations area. We follow specific and established quality improvement procedures. Our Quality Assurance (QA) Manager is a highly experienced paramedic who reviews our EMS calls to ensure an accurate evaluation of the operational, administrative, and procedural activities of the system.

We currently have three highly qualified people assigned full time to the QA department.  This allows us to perform a complete review of calls selected at random, as well as review of any calls or studies as requested by the AEPF.  Although we have an extensive orientation period for all newly assigned personnel, the QA department continues to do a 100% chart review for all paramedics recently released from the orientation program.  Their purpose is to insure, now that their Training Officer no longer supervises them, that they are indeed performing to standard.  Any areas found to be either above or below standard are identified for praise or appropriate corrective action.

• Protocol compliance
• Clinical statistics (IV, Chest Pain Compliance)
• Appropriate documentation
• Appropriate signature on care forms, billing documents and patient refusal forms
• Appropriate use of Air Medical transportation
• Appropriate action on medical and trauma cardiac arrest patients
• Patient refusals of care
• Calls involving emergency equipment failure
• Calls involving employee injury
• Calls involving ambulance vehicle accidents
• Performance examples of going above and beyond call of duty for patients or clients
• On going Clinical studies and Benchmarking with other High Performance Ambulances services around the nation
• Any other areas the Medical Director and Arkansas Emergency Physician Foundation (AEPF) Board deems necessary
• Evaluation of new equipment

QA reports identify any problems, define what they are, and show how they are resolved through retraining or remediation. For example,

MEMS tracks the following:

• Paramedic and EMT clinical training and certification
• Safe handling of patients and their property
• Proper maintenance of all vehicles and medical equipment
• Proper cleaning of vehicles and equipment
• Decontamination when required

The QA Manager is involved in a number of on going hospital liaison committees such as the following:

• Stroke Committee
• Cardiac Care Committee
• Hospital / Nursing Home Liaison Committee

Please contact the QA Department with any questions you may have between 8am-5pm, Monday-Friday.