MEMS is focused on the ideas of trust and respect for every individual. Our primary purpose as a company is to provide all of our customers with efficient, effective, and measurable quality pre-hospital care without regard of...

ability to pay.  It is the company’s mission to further continue as the principal leader in setting the standard and guiding the future of pre-hospital care within the state of Arkansas.

Standards for MEMS personnel

CUSTOMER SERVICE

• Provide customers with trust, respect and courtesy at each point of contact.
• Provide customers with information to assist with informed mobile health service choices.
• Provide medical education and community training programs.
• Participate in community activities such as school, civic, and other supporting programs.

EMPLOYEE RELATIONS

• Recognize that patient care and customer service satisfaction are a direct result of employee skill and motivation.
• Hire the best available staff and maximize their potential through ongoing training.
• Expect and reward excellence.
• Treat every individual with trust and respect.

RESOURCE UTILIZATION

• Employ sound business principles that allow the most effective and efficient use of services.
• Cooperate with other providers in the health care delivery network to ensure appropriate utilization of resources.
• Manage growth of service area and provide financial stability and create a foundation that supports the organization’s infrastructure.

In order to ensure high quality patient care, MEMS is committed to ensuring that all personnel maintain the highest quality standards.